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We're Listening
We’re Listening

When you send us your thoughts on registration forms and surveys, they go straight to our Research & Development team. It’s a Breville tradition, championed for decades by long-time Chairman John O'Brien. (His father Bill founded the company).

Every working day, until his passing in 2003, John read all our customer feedback. “It's the most important thing I do,” he said. “Some of our best product ideas came from our customers.”

Customer feedback led to great Australian products like the Sandwich Press, the Health Grill and the Juice Fountain™.
"The ultimate appliance is one that gets used every day, not just a showpiece," John often said.

Though he is no longer with us, John O’Brien’s approach still inspires us every day. We want to know how our products perform in your home, and how you think we can improve them. We’ll make sure your suggestions reach the right people in our design, engineering and marketing teams.

Continue the tradition - share your thoughts on how future Breville products can help you: click here.