Breville Care

Welcome to Breville care. You'll find all the information you need to register, use, or repair your Breville appliance.

To assist your search for Breville support please select one of the following links:
Do you want to register your purchase?
Is your appliance faulty?
Do you need a replacement part or accessory?
Looking for an instruction book?
Can't find what you're looking for?

Contact

Customer Service Centre Australia

P 1300 139 798
F 02 9384 9601
Locked Bag 2000 Botany NSW 1455, Sydney, Australia
Find a Service Centre
Contact Form: Ask Us

For media enquires only, contact Breville PR

Write Away Communication + Events
P 02 9978 1400
breville@writeaway.com.au

Customer Service Centre New Zealand

P 0800 273 845
F 0800 288 513
Private Bag 94411 Manukau 2163, Auckland, New Zealand
Find a Service Centre
Contact Form: Ask Us

Warranty Information

Register Your Purchase

You can register your purchase online.

Breville's Warranty Policy

Please retain your Guarantee card and the Purchase Receipt as proof of purchase in order for your guarantee to be valid. These documents must be presented in the event of making a claim under the terms of the Breville Replacement Guarantee. If the appliance was received as a gift please mark the Guarantee “Gift” and insert against “Date of Purchase”, the date on which the appliance was received.

Breville Guarantees all products against defects caused by faulty workmanship and materials for twelve months domestic use, (3 months commercial use) from date of purchase. Scroll down to see a list of products with an Extended Warranty.

During this guarantee period Breville will repair or replace any defective product. However, if the product includes a number of accessories, only the defective part or accessory will be replaced. Breville reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced unless faulty.

Subject to your statutory rights as to the merchantable quality of the product or accessory. In the event of a product or accessory being replaced during the guarantee, the guarantee on the replacement will expire at the original date, i.e., 12 months from the original purchase date.

This Guarantee excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse or being tampered with by unauthorised persons. The replacement Guarantee also excludes breakages and consumable items such as kneading blade and pan.

If failure or fault occurs, please call our Customer Service Centre on 1300 139 798.

In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5 Year Replacement Guarantee

  • BSK500 - the Little Genius™
  • BSK200-  Electronic Kitchen Scales

3 Year Replacement Guarantee

  • BSG540- the Toast and Melt™ 4 Slice Sandwich Press
  • BSG520-  the Toast and Melt™ 2 Slice Sandwich Press
  • BSG1974- the Original 74'™

Extended warranty information is included within the pack where appropriate

2 Year (25 Year Motor) Repair Guarantee

  • BFP800- the Kitchen Wizz Pro™

2 Year Replacement (5 Year Motor Repair) Guarantee

  • 800CP -  Citrus Press™
  • BBL800- the Kinetix Pro™

2 Year (10 Year Motor) Repair Guarantee

  • BJS600- the Juice Fountain™ Crush

2 Year (5 Year Motor) Repair Guarantee

  • BJB840- the Juice and Blend™
  • BEM800- the Scraper Mixer Pro™

2 Year Replacement (5 Year Pump Repair) Guarantee

  • BES820 - Professional 800 Collection Programmable Espresso Machine
  • 800ES - Professional 800 Collection® Espresso Machine

2 Year Replacement Guarantee

  • 800GR - the BBQ Grill™
  • BGR820 - the Smart Grill™
  • BIR300 - JetSteam
  • BKE820 - the Smart Kettle™
  • BOV800 - the Smart Oven™
  • BTA820 - Professional 800 Collection® 2 Slice Toaster
  • BTA840 - Professional 800 Collection® 4 Slice Toaster
  • BCG800- the Smart Grinder™

2 Year Repair Guarantee

  • BCI600 - the Smart Scoop™
  • BBM800 -  the Custom Loaf Pro™
  • BES900 - the Dual Boiler™

1 Year Repair Guarantee

  • BES860 - the Barista Express™
  • BES840- the Infuser™

1 Year (5 Year Motor) Repair Guarantee

  • BEM410 - the Scraper Mixer™

1 Year Replacement (5 Year Motor Repair) Guarantee

  • BFP650- the Kitchen Wizz™ Quad
  • BJE520 -the  Froojie Fountain™ Juicer
  • BJE410- the Juice Fountain™ Max 

Covered by Warranty

Breville's registered service agents can carry out professional repairs on your faulty Breville appliance.

If your appliance is brand new and not working or missing components, please call our Customer Service Centre on 1300 139 798.

If your appliance has become faulty after use, please call our Customer Service Centre on 1300 139 798 .

Out of Warranty Replacement or Repairs

Breville's registered service agents can carry out professional repairs on your faulty Breville appliance.

Replacement Parts or Accessories

Replacement parts and accessories are available through Breville's customer call centre or registered service agents.

Instruction Books

To download a PDF instruction book, please locate your product using the product code search below and download the instruction book PDF from the product page.