Customer Service

In order to provide the best level of service possible we have our Customer Service team available on; askus@breville.com.au.

We experience a high volume of emails but do promise to reply to your questions as soon as we can. Alternatively you can contact us during Monday – Friday 9.00 am to 5.00 pm (Australian EST) on 1300 139 798 (excludes public holidays).

 

HOW TO ORDER
1. Selecting items
On the website www.rebootwithbreville.com.au, all the available products for sale are pictured. To make a purchase of a particular item simply click on ADD TO CART. Keep browsing and adding items in this way.

2. Your cart
You can review your items at any time by clicking on MY CART. You can delete items and change quantities as necessary. To amend the quantity simply highlight the quantity and change it to the quantity you wish to purchase and click on update shopping cart. To delete an item change the quantity to zero and click on update shopping cart. To continue shopping simply click on ‘continue shopping’ button.

3. Checkout
Once you are happy with your order, click on PROCEED TO CHECK OUT.  All shipping costs will be added for you to review once you have updated the total with your quoted shipping amount. To continue, enter your details in the following sections:

Check out method

If you are already a Breville user please login by entering your email address and password if not you will be asked to register as a new user. Please ensure you complete all your contact details correctly as we may need to contact you in regards to your purchase.

Billing address
Please ensure you fill out all mandatory fields marked with an asterisk *

Shipping address 
If you intend to send a gift, the billing address will be your address and the shipping address will be to the person you are sending the gift to.

 

Payment information
We do not store credit card information. We do not handle card information directly.  We supply the credit card information to our payment processor in an industry approved and secured manner.

 Once you have completed all fields marked with an *, you will be shown all your order details for you to review and confirm. If you are happy your details are correct, click on the ‘place order’ button. Your credit account will then be debited.

When we receive your order we will send you a confirmation email with your order number and order details attached. If there are any problems with your order please email us at askus@breville.com.au or contact us on 1300 139 798.

SHIPPING/DELIVERY

Delivery within Australia
We endeavour to have all Australia deliveries picked and ready for dispatch within 5-7 working days of your order being placed.


Australia Post
In Australia we use Australia Post eParcels. This provides an ability to track your order through the Australia Post website.
Once your parcel has been dispatched from the Breville AU store a unique tracking code will be sent to your nominated email address.

You can track your parcel at: http://www.auspost.com/track

Please note, the tracking number can take up to 24 hours to be registered within Australia Post's system.
If you have queries about your delivery, please call Australia Post on 13 POST (13 7678).

Signed Deliveries
All deliveries need to be signed for so please ensure someone is available to collect the package at your nominated address. Australia Post will deliver between 9.00 am and 5.00 pm Monday to Friday.
 
If there is no one to sign for the eParcel, Australia Post will leave a note and you will need to collect your parcel from the nominated outlet in your state.

Delivery Costs
These vary according to your location and the size and weight of your purchase, you will be quoted a delivery cost at the time of placing your order.


Backorders
If a popular item has sold out we will contact you by phone or email and refund you. This will be done within two weeks of your order.
Please note, if a refund is required, once requested monies can take up to 7 days to appear back in your account.

International deliveries
We do not ship to international addresses.


RETURNS POLICY
At Breville we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be happy with your purchases. If you are unhappy with anything you have bought from our website, we will gladly exchange it for something else or give you your money back.

If you change your mind...

Exchange

You may exchange your unused product, in original condition and original packaging by contacting us at askus@breville.com.au or 1300 139 798.

Please have your order number and details ready as these will be required for an exchange.

Refunds
For any refund requests please contact at askus@breville.com.au or 1300 139 798.

Please have your order number and details ready as these will be required for an exchange.

Our customer service team will give you the return address details and an RA number to include with your returned item.


In the event that your product is lost in transit, Breville will not be held liable and therefore recommends that you send all returns by Insured Registered Post.


If you find a fault...
If the fault is deemed a manufacturing fault, if returned within 14 days of finding the fault we will happily exchange the item if in stock or refund your money or we may need to repair it if the item is no longer in stock.

In all cases, you will be contacted via phone or email as to the result from your faulty item. Should a refund be required, please note payment returned monies can take up to 7 days to appear back in your account.


If you are dissatisfied with anything you have purchased online...
Please contact Breville by emailing us at asksus@breville.com.au or contact us on 1300 139 798.


If any product purchased by you is faulty of significantly different to that shown or described to you or not performing the function you were led to believe that it would and Breville in its reasonable opinion agrees, you are entitled to choose a refund, or have the product repaired or exchanged, provided that the product is returned to Breville within a reasonable amount of time together with proof of purchase.


SECURITY
Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, www.breville.com.au or www.rebootwithbreville.com.au will not to sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to, or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law. By using the www.breville.com.au or www.rebootwithbreville.com.au site, you are consenting to the collection of information by www.breville.com.au or www.rebootwithbreville.com.au.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Online ordering security
Protecting your personal and order information is a priority at Breville. We want you to be able to order from www.breville.com.au with total confidence. As such we have created a secure transaction environment. We use the industry’s best-practices, technologies, and processes to ensure that your personal information is as secure as possible.  We never store your credit card details and communicate with our industry leading payment processor securely.

 

Copyright
Unless otherwise indicated,  Breville reserves all intellectual property rights, including but not limited to, copyright in material and services provided by the website. The material provided on the website is provided for personal use only and may not be resold, sold, re distributed, reproduced, duplicated, copied, or otherwise exploited except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968 or with the prior written consent of Breville.

COOKIES
Cookies are tiny files of information that a web site stores on your computer. Cookies can be very useful to you when you shop online because they allow a website to store a cookie file on your computer which can show what items you have bought before, what you have in your shopping bag, and other convenient but non-private information.

Breville extends the same privacy protection to your personal information whether gathered by cookies or any other source.
 
TERMS AND CONDITIONS
Breville.com.au (the ”website”) is owned and operated by Breville Pty Ltd ACN 000 092 928, Suite 2, 170-180 Bourke Rd, Alexandria NSW 2015, Australia, (Breville) on the World Wide Web.

The material on the website is Copyright Breville Pty Ltd. 2011.                                          

You agree that access to and use of this website are subject to the following Terms and Conditions together with the Breville Privacy Statement, Terms and Conditions of purchase (where applicable) and other customer service policies on this website. By entering this website you agree to be bound by these Terms and Conditions and policies and any other notices accepted by you on this website. By continuing to use this website you are agreeing to the Terms and Conditions contained in the website.

Review of Terms
These Terms and Conditions are subject to change from time to time, such changes to be effective upon posting on this website.  Your continued use of the website after any such changes will indicate your acceptance of such changes.